Which currencies are supported?

We currently support Euro (EUR) and US Dollar (USD). You can change the currency when viewing a paid plugin by clicking in the subscription box on the link to change the currency.

Which payment methods are supported?

You can purchase plugins with Credit card (Visa, Mastercard, American Express) or by Paypal.

Which subscription type should I choose?

Learn more about our different subscription types in the subscription guide.

How do I find out if my Piwik is compatible with a plugin?

When you purchase a subscription for a plugin, a link to check whether your Piwik is compatible is displayed on top of the Cart. If you don’t know your Piwik version, read the FAQ What version of Piwik do I have?.

You can also find the requirements for each plugin at the bottom of a plugin page. For example it may show “Piwik >=2.16.0, < Piwik 3.0.0-b1” which means it requires at least Piwik 2.16.0, but it is not compatible with Piwik 3.

When a plugin is compatible with several major Piwik versions, for example compatible with Piwik 2 and Piwik 3, then at the very bottom of the plugin page there will be links displayed to let you open the plugin page for your selected major Piwik version.

Where do I find my license key?

The license key is shown directly after your complete your order in the order confirmation, and also sent to you in the email that confirms your order. If you don’t have them at hand, you can also log in to Your Account and go to “Downloads” to view and copy your license key.

Where do I download a purchased plugin?

To download a plugin either log in to Your Account and go to “Downloads”, or download the plugin directly with your license key from the Marketplace Download page.

How do I install or update a plugin?

A plugin can be directly installed and update within Piwik with just one click by using your license key. Read more about the different options for installing & updating plugins.

How do I upgrade a subscription?

To upgrade a subscription, log in to Your Account, click on “Subscriptions” and find the subscription you want to change. Select a subscription by clicking on “View” followed by “Upgrade” on the subscription detail page. You will now see the plugin page for that subscription where you can select the new subscription type. Once you have selected a different subscription type, click on “Add to cart” followed by “Proceed to checkout”. When the purchase has been finished, your subscription change is completed. When you upgrade a subscription, you will only pay for the difference between your current and your upgraded subscription.

Can I use one subscription on multiple Piwik installations?

No, the license provided by Piwik Marketplace for all its premium plugins permits only the deployment of a single instance of the software in a Piwik production environment.

If, for example, you purchase a plugin subscription that is valid for 1-4 users, and have four Piwik installations with one user each, you need four separate subscriptions for each Piwik installation. If you are offering Piwik Hosting service (for example hosted in a cloud), you will need to purchase a separate subscription for each user / client. Read more about this in our subscription guide.

If you are using the plugin on a production and on a staging or test server, a separate license for this Piwik might not be needed. One valid subscription can be used on an active Piwik instance and one test or one development Piwik instance. Read more about this in the subscription guide.

If you want to order a large number of licenses simultaneously, you can send us a quote request via our contact form.

Are subscriptions auto renewed?

Subscriptions are automatically renewed, unless you choose to cancel the subscription during the subscription period.

What happens when I cancel a subscription?

When you cancel your subscription, the subscription stays active for the remaining time of the subscription, but it won’t be renewed. As soon as the time of the subscription is over, you won’t receive any updates for a purchased plugin anymore.

How do I cancel a subscription?

To cancel a subscription log in to Your Account, click on “Subscriptions” and find the subscription you want to cancel by clicking on “View”. On the subscription page click “Cancel”.

What is your refund policy?

We have a 14 day money back refund policy.

Is buying a plugin subscription a one-time charge?

When purchasing a Piwik subscription, you are purchasing a subscription to receive updates. Subscriptions are billed annually until you choose to cancel.

As a developer, can I sell plugins for Piwik on the Piwik Marketplace?

Yes! If you are a developer interested in selling your plugin(s) on our Marketplace please get in touch. Our marketplace allows other developers to sell their plugins to all Piwik Analytics users. As a developer selling plugins, you will get paid every month for your earnings, and you will be able to see detailed reports about your sales, upload new plugin updates, respond to pre-sales enquiries, etc.

My country is not supported, can I still purchase a plugin subscription?

Most likely yes, please get in touch with us.

Are payment details stored on your servers?

No, for more information check out our Secure Payments page.

Do I get new release updates for free?

Yes, you get all updates for free for your premium plugins as long as your subscription is active. In Piwik, go to Administration > Plugins to update your plugins in a few clicks.